Ruth Pepin discusses the latest Support enhancements in our new Podcast
As Sentral's Enterprise Service Delivery Manager, Ruth Pepin is perfectly-qualified to keep Sentral's Support operations running smoothly. With 30 years experience in information technology, including 17 years focussed specifically within the Education sector, she understands the need to meet and surpass, customer expectations.
Ruth and her team recognise that engaging with customers and appreciating the challenges schools and teaching professionals face every day requires care and consideration in everything they do.
Experience less-form filling and more one-to-one interaction with our support agents. We're also introducing additional ways for customers to contact us to speed up the troubleshooting process as we commit to responding to queries within the same business day. Plus we'll provide more guidance to help you find solutions for yourself.
Click here, to read more about the enhancements in place, and the upcoming improvements planned for the coming months. Or listen to our podcast via the links below.
Introducing Ruth Pepin, Senior Manager Service Delivery at Sentral
Ruth has over 20 years' experience working across, Education, Financial Services, Resources and Media Industries. She has held mid to senior management roles in Service Management, Business and Client Relationship, Project delivery, Training design, Cultural Change and System transition implementations.
